When disruptions occur, what is a best practice for business continuity in an airport?

• A. Suspend all operations until issues are resolved
• B. Increase only non-critical services
• C. Activate the business continuity plan, maintain critical services, and communicate with stakeholders and passengers
• D. Delay communication to conserve resources

Answer: (C)

When disruptions occur, the best practice is to activate the business continuity plan, maintain critical services, and communicate with stakeholders and passengers. This approach ensures that safety and essential operations continue, resources are deployed where they’re needed most, and everyone affected is kept informed. A well-prepared plan identifies which functions are critical, assigns clear roles, and prearranges contingencies so security, safety checks, flight operations, and key passenger services can keep functioning. Timely, transparent communication with airlines, regulators, airport tenants, staff, and passengers reduces uncertainty, supports rebooking and rerouting, and helps manage expectations. Suspending all operations or delaying communication would only increase risk and confusion, whereas focusing on non-critical services alone neglects the essential functions that keep the airport safe and functional.